Finn Footwear

Finn Footwear located in Ballyhaunis and Kiltimagh Co. Mayo is a 2nd generation family footwear business owned and managed by brothers Austin & Paul Finn. Originally founded by their parents Tom & Christina Finn in 1975, the company has gone from strength to strength to become a thriving and profitable online and offline family footwear business in the West of Ireland. Finn Footwear boasts a host of unique selling points including the fact that it is now in its fifth decade of operation. With over 45 years experience, this 2nd generation family run business is 100% Irish owned and managed, offers a wide and expansive choice of brands and a high level of personal service. Central to its success is the daily presence and passion of Austin and Paul, two brothers who have been deeply involved in the family business since childhood. This dynamic duo bring a vision and enthusiasm to the business that is unparalleled in many respects in the industry. It was therefore not surprising when they officially filled the shoes of succession by taking it over from their parents in the early noughties. Finn Footwear offer a range of top-quality Irish and International brands that are affordable, stylish and have a strong brand identity among customers both at home and abroad. Renowned Irish brands include Whelan’s of Cavan (a firm favourite for Irish Dance shoes) & Dubarry’s of Ballinasloe in Co. Galway. Both companies are still very popular with the Irish Consumer. Moreover an expansive range of market leading international footwear brands completes the mix to include Ecco, Rieker, s.Oliver, Marco Tozzi, Tamaris, Jana, Caprice, Ara, Skechers, New Balance, Imac, and many more. In total Finn Footwear offers over 1000+ styles across Men’s Women’s and Children’s shoes. In addition to the extensive footwear choice, another key aspect of Finn Footwear’s success is their strong focus on delivering a high level of personal service. The addition of the second retail shop in Kiltimagh in July 1991, coupled with the increased demands associated with running two shops 6 days a week, ensures that Austin and Paul are involved in all aspects of the business. The commitment to delivering excellent personal service hinges on their consistent involvement in the business on a daily basis. They pride themselves on having a family member onsite in the 'Brick & Mortar' shops 6 days a week delivering a high level of personalised service to customers. As Austin and Paul state “This is a significant point of difference for us over bigger retailers since we can always stand over the service we offer as we meet and greet our customers on a daily basis”. “We offer a warm and friendly service with close attention to detail, an ethos that is very much shared by our employee team”. This commitment to service is not just confined to the 'Brick & Mortar' side of the business. Recognising the ever changing dynamics of the national and international retail landscape, the brothers made a decision to expand the business online which is now in its fifth year of trading as (www.finnfootwear.com). The expansion of the family business to include a strong ecommerce presence was the innovation needed to ensure its success long term especially considering the impact of Covid-19 on the national and local economy. Austin and Paul appreciate the importance of building up a loyal customer base and see customer service both on and offline as a key differentiator and unique selling point in their business. This sentiment is echoed across their national and international customer base as evidenced in the daily reviews and feedback by loyal customers on Trustpilot https://ie.trustpilot.com/review/finnfootwear.com They offer free shipping on orders within the Republic of Ireland when you spend over €49 and have a 30 day no fuss returns policy if you’ve bought shoes online and would like to return them. A recently launched customer loyalty programme Finn’s Shooz Squad where you can sign up at any time https://www.finnfootwear.com/#smile-home is succeeding in building sticky customer relationships across a growing customer base at a time when building customer loyalty and reducing customer churn has never been more strategic to the success of online retail. “We are delighted with our achievements to date and want to thank all our customers for their continued loyalty and support especially through the Covid-19 Pandemic. We look forward to celebrating many more successful years in business both on and offline. Customers can also keep up to date with the latest Finn Footwear news and promotions on social channels including Facebook and Instagram www.facebook.com/finnfootwear https://www.instagram.com/finnfootwear_/?hl=en